Selling your phone in the UAE
How Free Home Collection Works When You Sell Your Phone
Updated 21 June 2026
Free home collection is what makes selling a phone genuinely effortless — no trip to a shop, no meeting a buyer, no cash to worry about. A courier comes to you, and you get paid the same day. Here is exactly how it works and how to be ready.
The process, step by step
1. Get your instant quote
Select your model, storage, and condition online and you'll see a real price in under a minute. No obligation — it is just a number to decide on. Get your quote here.
2. Book a collection slot
Choose a time and place that suits you — home or office, anywhere in the UAE. You provide the address and contact details, and you're booked.
3. Prepare your device
Before the courier arrives, get the phone ready:
- Back up your data.
- Sign out of iCloud / Google and turn off Find My.
- Do a full factory reset.
- Remove your SIM and any memory cards.
This is the most important part — a reset, signed-out phone means a smooth handover and fast payment.
4. Hand over to the courier
At your booked time, a courier collects the device from your door. It is insured in transit, so it's protected from the moment it leaves your hands. No travelling, no strangers, no cash.
5. Condition is confirmed
Your device is checked against the condition you selected in your quote. If it matches — which it will, if you graded it honestly — your offer stands.
6. Get paid the same day
Once the condition is confirmed, payment is released the same day. Usually it is a matter of hours, not days.
What if the condition doesn't match?
Honesty at the quote stage means no surprises here. But if the device turns out to differ from what you described — say the screen has a crack you didn't mention — you're simply given a revised offer. You can accept it, or decline and have the phone returned to you free of charge. There's no pressure and no obligation.
How to make collection go smoothly
- ✅ Reset and sign out fully — this is the number one cause of delays.
- ✅ Grade condition honestly in your quote so the offer holds.
- ✅ Remove your SIM and any cards.
- ✅ Be reachable at the contact number you provided around your slot.
- ✅ Have the device charged enough to power on for the check.
Why this beats every other option
Compared with meeting a marketplace buyer or trekking to a shop, home collection gives you the price of a proper trade-in with the convenience of never leaving home and the safety of an insured, tracked pickup. It's why most people in Dubai and across the UAE choose it.
Ready? Get your instant quote, book a slot, and get paid the same day.
Frequently asked questions
How does free home collection work?
You get an instant quote online, book a collection slot, and a courier comes to your home or office to pick up the device. Its condition is confirmed against your quote, and payment is released the same day. Collection is free and the device is insured in transit.
Is home collection really free?
Yes. With iBuyYourPhone, home collection across the UAE is free — there is no charge deducted from your quote for the pickup.
When do I get paid — before or after collection?
Payment is released the same day, once the device is collected and its condition is confirmed to match what you described in your quote. If everything matches, the money is on its way within hours.
What if my device condition does not match my quote?
If the device differs from the condition you selected, you are given a revised offer to accept or decline. If you decline, the device is returned to you free of charge. There is no obligation and no pressure.