Privacy Policy
Last updated: June 2026
iBuyYourPhone ("we", "us") is operated in the United Arab Emirates. This policy explains what personal information we collect when you use our trade-in service, how we use it, and the choices you have. We handle your data lawfully, fairly, and in line with the UAE Personal Data Protection Law.
Information we collect
- Contact & identity: name, phone number, email, and pickup address when you request a quote or schedule a collection.
- Device details: the model, condition, and IMEI/ serial of the device you want to sell.
- Payment details: bank or payout information used to pay you for your device.
- Usage data: basic device and analytics data collected as you browse the site.
How we use your information
- To generate quotes and complete the purchase of your device.
- To arrange pickup, verify the device, and pay you.
- To provide customer support and respond to enquiries.
- To prevent fraud and meet our legal obligations.
Data on devices you sell us
Before reselling or recycling any device, we securely erase all data using certified data-sanitisation methods. We strongly recommend you back up and sign out of all accounts and perform a factory reset before handover.
Sharing your information
We share data only with our payment, logistics, and pricing partners as needed to complete your trade-in, and with authorities where required by law. We do not sell your personal data.
Your rights
You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details below.
Contact
Questions about this policy? Reach us via the contact options on our website. We'll respond as soon as we can.